bb88 bangladesh Privacy Policy

1 Introduction and Purpose of This Policy

bb88 bangladesh places the highest importance on the privacy of its users. This privacy policy applies to all individuals who visit our website, create an account, or use our services.

Through this policy we aim to clearly explain what data is collected about you, how that data is used and stored, and what rights you have over your data. We believe that transparency in data processing is the foundation of a fair relationship with our users.

Alongside this privacy policy, it is important to read our Terms and Conditions — as they set out the detailed terms governing use of our services.

2 What Data We Collect

The following types of data are collected at bb88 bangladesh for the purpose of account registration and service delivery:

2.1 Identity Information

• Full name and date of birth
• National ID card or passport details (for identity verification)
• Email address and mobile number
• Residential address

2.2 Financial Information

• Details of deposit and withdrawal transactions
• Payment method information relating to bKash, Nagad, Rocket, Upay or bank transfer
• Transaction history and amounts

2.3 Technical Information

• IP address and device identifier information
• Browser type and operating system
• Site access times, page visit patterns and login logs
• Cookie and session data (details in section 8)

2.4 Service Usage Information

• Game play history and betting activity
• Bonus claim and promotional participation records
• Customer support communication details

3 How We Collect Data

We collect data in the following ways:

3.1 Data Provided Directly by You

Data is collected directly from you when you register at bb88 bangladesh, complete account verification, make a deposit or withdrawal, or contact our support team.

3.2 Automatically Collected Data

When you visit our site, certain technical data is collected automatically via cookies, web beacons and similar technologies. This includes your navigation patterns and session information.

3.3 Data Received from Third Parties

For the purpose of identity verification and fraud prevention, we may receive relevant data through trusted verification service providers. Payment-related data may also be received from designated payment service providers.

4 Purposes for Using Your Data

bb88 bangladesh uses collected data only for specific and legitimate purposes. The main purposes are:

• Account Management: Completing the registration process, verifying identity and maintaining account security.
• Service Delivery: Processing deposits, withdrawals, game-related activity and bonuses.
• Customer Support: Resolving your requests and complaints via live chat and email.
• Fraud Prevention: Detecting suspicious activity to protect the security of the platform.
• Responsible Gaming: Monitoring unusual betting patterns and taking necessary steps to protect users.
• Service Improvement: Analysing user experience to further develop the platform.
• Communications: Sending important service-related notices and updates.

As part of our Responsible Gaming approach, user behaviour is monitored and supportive measures are taken where needed.

5 Disclosure and Sharing of Data with Third Parties

bb88 bangladesh never sells your personal data for commercial purposes. However, data may be shared with third parties in specific circumstances where necessary for service delivery:

5.1 Service Provider Partners

Only relevant data is shared with selected service providers for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification and technical infrastructure maintenance. These providers are bound by contract under our privacy policy.

5.2 Legal Obligations

Where applicable law in Bangladesh or a court order requires us to provide data to authorities, we will do so. In such cases we provide only the minimum data necessary.

5.3 Fraud Prevention

Where money laundering or fraudulent activity is suspected, relevant data may be shared with the relevant regulatory bodies.

6 Data Retention and Security

6.1 Retention Period

Data collected while your account is active is retained for that period. After account closure, data may be retained for as long as necessary to meet legal obligations and prevent fraud.

6.2 Security Measures

bb88 bangladesh uses SSL encryption technology and modern security protocols to protect user data. Our servers and databases are maintained in a secure environment and regular security audits are conducted.

To protect your data we apply the following measures:

• 256-bit SSL encryption for data transmission
• Encrypted storage of sensitive data
• Strictly limited access to data — only authorised staff can view the data they need
• Regular security audits and updates
• Automated monitoring to detect suspicious activity

7 User Rights

You have the following rights regarding your personal data:

7.1 Right to Access Your Data

You may request from us at any time to find out what data is held about you and how it is being used.

7.2 Right to Correct Your Data

If any data we hold about you is incorrect, contact our customer support team to have it corrected. The necessary corrections will be made after verifying the accurate information.

7.3 Right to Delete Your Data

In certain circumstances you may request that your personal data be deleted. However, some data may need to be retained due to legal obligations or active transactions.

7.4 Opt Out of Marketing Communications

If you no longer wish to receive promotional messages, you can opt out via your account settings or through customer support. Important service-related messages will continue to be sent.

7.5 Right to Lodge a Complaint

If you have any concerns about data protection, contact us directly. We will aim to respond within 30 working days.

8 Cookie Policy

Cookies are small text files stored on your device when you visit our site. bb88 bangladesh uses cookies for the following reasons:

8.1 Essential Cookies

These cookies are essential for the basic operation of the site — such as maintaining login sessions, security verification and saving your preferences.

8.2 Analytics Cookies

Analytics cookies are used to understand how the site is used and to improve our services. This data is analysed in aggregate and is not used to identify any individual user.

8.3 Cookie Controls

You can manage cookies through your browser settings. However, disabling essential cookies may cause some site features to stop working properly.

9 Protection of Minors' Data

bb88 bangladesh provides services only to persons aged 21 or above. We do not intentionally collect data from any minor. An age verification process is carried out at the time of registration.

If we become aware that a minor has created an account by mistake, that account will be closed immediately and the associated data will be deleted.

10 International Data Transfers

Delivering our services may sometimes require data to be processed on servers located outside Bangladesh. In such cases we ensure that transferred data is stored and processed to the same standard as set out in this privacy policy.

For international data transfers we ensure appropriate contractual protections are in place and the data protection standards of third-party service providers are verified.

11 Changes to This Policy

bb88 bangladesh reserves the right to update this privacy policy when necessary. If any significant changes are made:

• The "Last Updated" date at the top of the policy will be changed.
• Registered users will be notified of significant changes by email or in-app notification.
• Continued use of the service after updated policy is published will be taken as acceptance of the new policy.

To learn more about us, visit our About Us page.

12 Contact Us

For any privacy-related questions, requests or concerns, contact our support team. We provide support in Bengali and English 24/7.

Visit our FAQ section for answers to common questions — it covers account, payment and security topics.